Under the supervision of the Chief of Health Systems Strengthening & Implementation (HSSI) and the HSSI Manager, the Lead for Community Systems & Service Delivery, provides functional and technical leadership for the design, strengthening, testing, refinement, institutionalisation, and scale-up of community systems and community-based service delivery approaches. The Lead is accountable for the technical integrity of the Community Systems & Service Delivery pillar, including community health platforms, the community health workforce and community health workers/ kader, community-based service delivery, outreach and follow-up mechanisms, community-facility linkages, and the systems and operational requirements needed to ensure people can access and continue to receive appropriate care.

The role operates within a matrix organisation. The Lead owns the technical direction and quality of Community Systems & Service Delivery work but does not independently manage project delivery. Project Leads are accountable for overall project management and coordination, while Project Officers coordinate day-to-day implementation across relevant HSSI pillars and functional teams. Within this arrangement, the Lead sets technical standards, provides technical guidance and quality assurance, and makes timely technical decisions for community systems and service delivery components implemented by Project Leads, Project Officers, Technical Officers, Field Coordinators, and Field Facilitators.

The Lead works horizontally with the Lead for Model of Care, and the Lead for Digital Health, to ensure that community-based services are integrated into the broader continuum of care, connected effectively with primary and referral services, and supported by appropriate digital capabilities. The Lead translates models of care into workable community-level delivery arrangements and brings community-system realities, implementation constraints, and opportunities into the design and refinement of models of care.

The Lead owns the technical cycle for strengthening community systems and service delivery: diagnosing barriers to community-level access and delivery; assessing the readiness and functioning of community platforms and the workforce; defining delivery models, roles, workflows, standards, and community-facility interfaces; specifying workforce, supervision, tools, commodities, infrastructure, digital, and other implementation requirements; guiding the technical aspects of pilots; reviewing field and implementation evidence; refining delivery approaches; and developing the technical case for institutionalisation, replication, and scale-up. Project delivery decisions, field coordination, research methods, MERL systems, advocacy strategy, communications execution, and financial and administrative processes remain accountable to their respective project or functional owners.

The Lead also works through matrix arrangements with MERL & Knowledge Management, Research, Policy & Advocacy, Communications, and Finance & Administration, bringing their respective expertise into community interventions from design through implementation, learning, institutionalisation, and scale-up. This includes jointly identifying evidence and learning needs; translating system barriers into policy priorities; ensuring technically sound community engagement and communication; and defining workforce, operational, resource, and financing requirements for sustainable community-based delivery.

Summary of Role

Master's degree in public health, health policy, health systems, community health, health services management, medicine, nursing, social sciences, or a related field.
At least five years of experience in health systems strengthening, community health, primary health care, or the implementation of complex health programs, including experience in a technical or program leadership role.
Experience in designing, strengthening, testing, adapting, or scaling up community-based health services or community health systems.
Strong knowledge of Indonesia's health system and primary health care reforms, including Integrated Primary Care (ILP) and relevant community health platforms, health workforce regulations, and local government structures, or equivalent experience in other contexts.
Good understanding of community-based services, community health worker/cadre (kader) systems, supportive supervision, referral and follow-up, and community–facility integration.
Experience translating community and health system assessments, implementation evidence, and stakeholder needs into practical interventions, operational models, implementation frameworks, or scale-up strategies.
Working knowledge of community participation, local governance, program costing, health financing, and the institutionalization of health interventions.
Proven track record of building and managing relationships with government institutions, Puskesmas (community health centers) and other health facilities, local governments, community actors, development partners, and civil society organizations.
Experience leading multidisciplinary teams and managing complex technical workstreams in a matrix organization.
Excellent written and verbal communication skills in Bahasa Indonesia and English.
Experience in implementation research, learning agendas, or adaptive management is an advantage.
Experience in bringing community health pilots or service delivery approaches into government policy, routine systems, or government budgeting is an advantage.

Minimum Qualifications

Master's degree in public health, health policy, health systems, community health, health care management, medicine, nursing, social sciences, or a related field.
At least five years of experience in health systems strengthening, community health, primary health care, or complex health program implementation, including experience in a technical or program leadership role.
Demonstrated experience designing, strengthening, testing, adapting, or scaling community-based health services or community health systems.
Strong knowledge of Indonesia's health system and primary care reforms, including ILP and relevant community health platforms, workforce arrangements, and local government structures, or comparable experience elsewhere.
Solid understanding of community-based service delivery, community health workforce/kader systems, supportive supervision, referral and follow-up, and community-facility integration.
Experience translating community and health-system assessments, implementation evidence, and stakeholder needs into practical interventions, operating models, implementation frameworks, or scale-up strategies.
Working knowledge of community participation, local governance, program costing, health financing, and institutionalisation of health interventions.
Track record of engaging government institutions, Puskesmas and health facilities, local governments, community actors, development partners, and civil society.
Experience leading multidisciplinary teams and managing complex technical workstreams in a matrix environment.
Excellent written and spoken Bahasa Indonesia and English.
Experience with implementation research, learning agendas, or adaptive management is an advantage.
Experience moving a community health pilot or delivery approach into government policy, routine systems, or budget is an advantage.

Competencies

Core Competencies

Strategic Thinking
Strategic Planning
Leadership
Results and Quality Orientation
Developing Others

Behavior Competencies

Collaboration
Communication
Integrity
Continuous Learning
Social Impact Orientation

Technical Competencies

Community Systems Strengthening
Community-based Service Delivery
Community Health Workforce and Kader Systems
Community Platform and Service Readiness
Community-Facility Integration, Referral, and Follow-up
Community Participation and Local Governance
Implementation Learning, Adaptive Management, and Scale-up
Costing, Sustainability Planning, and Institutionalisation
Evidence Translation for Policy and Decision-Making
Government and Community Stakeholder Engagement

Application deadline: Oct 19, 2026

Send CV and application via email: [email protected]

Only shortlisted candidates will be contacted.

Document

sow-lead-for-community-systems-service-deliverypdf-1791194954161.pdf