The COVID-19 pandemic has placed a huge burden on the healthcare system and exacerbated existing barriers to accessing healthcare. This survey aims to identify the needs and perceptions of the community regarding the effectiveness of using health services during the pandemic in 15 provinces. The survey was conducted by telephone interviews with 748 respondents from 187 villages.

Using both quantitative and qualitative approaches, the survey found that there are still unmet health needs during the pandemic. The pandemic also exacerbated barriers to accessing essential health services and community-based service provision. In terms of COVID-19 vaccination, there are still people who are reluctant to vaccinate due to concerns about side effects. This survey shows that people still feel barriers in accessing and using health services during the pandemic. Participation and collaboration from cross-sectors at various levels are needed to reduce these barriers.