This study aims to understand the demand side needs and challenges to access telemedicine and primary health care (PHC) services to design telemedicine solutions. The project will include: a) landscape analysis of the current disease burdents and health services in different geographical regions, and b) baseline survey using quantitative-qualitative sequential design methods to assess the healthcare access, users and providers perception of telehealth consultation, and patient journey in Indonesia. The findings will be disseminated in the form of research reports and policy briefs to relevant stakeholders and BMGF to support PHC foundations and/or innovations.